Clinical quality and patient safety

Patient safety partners

The NHS Patient Safety Strategy sets out the expectation that patients should be included in the surveillance and management of patient safety. The ICB will be appointing members of the public to be Patient Safety Partners (PSPs) who will be highly involved in the organisation’s safety culture. Their role will be to attend committees and meetings across the ICB, being involved in patient safety improvement projects, working with the Board to improve patient safety and be involved in training for staff around patient safety.

Learning from serious incidents

Stephen Mayo, Interim Director of Nursing for Patient Experience at Mid and South Essex CCGs said:

“Following a serious incident involving a mental health patient in 2019, Thurrock CCG, who leads on mental health commissioning for the Mid and South Essex system, commissioned an independent investigation. As a follow up to the independent investigation report a concise learning document was collated and a recent review has mapped the progress against the learnings that were identified.

“This learning document acknowledges where quality of care has failed and looks at the steps taken to ensure this doesn’t happen again. We are extremely sorry for the loss this family has endured.”

If you have been personally affected by the content in this report, and feel you need support, contact NHS 111 press Option 2 to speak to a mental health professional. You can also call Samaritans – 116 113

Frameworks and Reporting Forms

You can find the following Frameworks on the NHS England website:

Primary Care Serious Incident Reporting Form

Page last modified: 15 September 2022
Next review due: 15 March 2023