Contact Us

Get in touch via email, phone or post.

Is it an emergency?

Is it life-threatening?
call 999

Is it a mental health crisis?
call 111 and choose option 2

Enquiries

If you have any questions about our work, please do get in touch. You can submit an enquiry in writing via the contact form on the right of this web page, by post or email, or over the phone.

Telephone: 01473 770 000
Email: neeccg.enquiries@nhs.net 

NHS Suffolk and North East Essex Integrated Care Board
Aspen House
Stephenson Road
Severalls Business Park
Colchester
CO4 9QR

Complaints, feedback and queries regarding health services

Our Patient Advice and Liaison Service team are here to answer queries, pass on feedback or handle any complaints that you may have. Learn more about their work or contact them via the details below.

Freephone: 0800 389 6819
(between 9:30am – 3:00pm Monday – Friday, excluding bank holidays)

Email: sneeicb-ws.pals@nhs.net for feedback and queries

Email: sneeicb-ws.complaints@nhs.net to lodge a complaint

Patient Advice and Liaison Service (PALS)
Endeavour House
Russell Road
Ipswich
IP1 2BX

Freedom of information

To submit a freedom of information request, please contact us via post or email via the details below.

Tony Buckle, Risk Manager
NHS Suffolk and North East Essex Integrated Care Board
Endeavour House
Russell Road
Ipswich
Suffolk
IP1 2BX

Email: foi​@suffolk​.nhs​.uk

Getting involved

If you would like help to get involved and have your say about health and care services in Suffolk or north east Essex, please contact us at comms@suffolk.nhs.uk or call 01473 770 014 (this line is open Monday – Friday, 9:00am – 5:00pm).

Social media

Follow us on Facebook and Twitter to stay in the loop and help us spread the word. We have one channel for each of our alliance areas: Ipswich and east Suffolk, north east Essex and west Suffolk. If you’re unsure of the boundaries, please use our postcode finder tool to check which area you reside in.

Facebook

Ipswich and east Suffolk: facebook.com/sneeicb.ies
North east Essex: facebook.com/sneeicb.nee
West Suffolk: facebook.com/sneeicb.westsuffolk

Twitter

Ipswich and east Suffolk: @SNEEICB_IES
North east Essex: @SNEEICB_NEE
West Suffolk: @SNEEICB_WS


Website feedback

If you have feedback or comments about this website, please do contact our Communications Team via the details below.

Telephone (Monday – Friday, 9:00am – 5:00pm): 01473 770 014
Email: comms@suffolk.nhs.uk