Is it an emergency?
Is it life-threatening?
call 999
Is it a mental health crisis?
call 111 and select ‘mental health option’
Enquiries
If you have any questions about our work, please do get in touch. You can submit an enquiry in writing by post or email, or over the phone.
When submitting queries by email, please do not include any personal data. Please provide a summary of your query to enable us to identify the appropriate team to handle it. Once the appropriate team has been identified they will contact you to ask for more details.
Telephone: 01473 770 000
Email: pals@snee.nhs.uk
NHS Suffolk and North East Essex Integrated Care Board
Endeavour House
Russell Road
Ipswich
IP1 2BX
Complaints, feedback and queries regarding health services
Our Patient Advice and Liaison Service team are here to answer queries, pass on feedback or handle any complaints that you may have. Learn more about their work or contact them via the details below.
Freephone: 0800 389 6819
(between 9:00am – 3:30pm Monday – Friday, excluding bank holidays)
Email: pals@snee.nhs.uk for feedback and queries
Email: complaints@snee.nhs.uk to lodge a complaint
Patient Advice and Liaison Service (PALS)
Endeavour House
Russell Road
Ipswich
IP1 2BX
Freedom of information
To submit a freedom of information request, please contact us via post or email via the details below.
Tony Buckle, Risk Manager
NHS Suffolk and North East Essex Integrated Care Board
Endeavour House
Russell Road
Ipswich
Suffolk
IP1 2BX
Email: foi@snee.nhs.uk
We publish responses to Freedom of information requests on our website. You can find these on our Freedom of information page.
Getting involved
If you would like help to get involved and have your say about health and care services in Suffolk or north east Essex, please contact us at comms@snee.nhs.uk or call 01473 770 000 (this line is open Monday – Friday, 9:00am – 5:00pm).
Social media
Follow us on Facebook and Twitter to stay in the loop and help us spread the word. We have one channel for each of our alliance areas: Ipswich and east Suffolk, north east Essex and west Suffolk. If you’re unsure of the boundaries, please use our postcode finder tool to check which area you reside in.
Ipswich and east Suffolk: facebook.com/sneeicb.ies
North east Essex: facebook.com/sneeicb.nee
West Suffolk: facebook.com/sneeicb.westsuffolk
Twitter/X
Ipswich and east Suffolk: @SNEEICB_IES
North east Essex: @SNEEICB_NEE
West Suffolk: @SNEEICB_WS
Website feedback
If you have feedback or comments about this website, please do contact our Communications Team via the details below.
Email: comms@snee.nhs.uk
Phone: 01473 770014