Privacy and cookies

This privacy statement relates to the NHS Suffolk and North East Essex Integrated Care Board website ( only. You can get more information about how the ICB handles your personal data via our website.

1. General:

NHS Suffolk and North East Essex Integrated Care Board takes great care to safeguard personal data provided by its patients and processes such data fairly and lawfully in accordance with the Data Protection Act 2018.

We do not capture and store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details via email or an online form.

In these latter cases, the personal information you give us is used exclusively by us for providing you with current and future information about our services.

We do not pass any of your personal information to outside organisations and/or individuals, except with your express consent.

2. Personal Information:

You have a right to know about the personal information that we hold about you. You also have the right to have your data corrected or deleted. Please direct all requests and/or queries about our data protection policy to our Information Governance team. Our postal address can be found in section 15 of this policy.

3. Use of Cookies:

A cookie is a small piece of information sent from a website to your computer where it is stored on your hard drive. Most websites send cookies of some description.

Most browsers will allow you to disable cookies; you will still be able to move around the site as normal if you do decide to disable cookies.

Information on our use of cookies on this website can be found in our Cookie Policy.

4. What information do we collect?

We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)
  • information relating to any transactions carried out between you and us on or in relation to this website, see sections 8, 9 and 10 below
  • any other information that you choose to send to us

5. Using your Personal Information:

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

  • administer the website
  • enable your use of the services available on the website
  • send transaction confirmations by email
  • send you general (non-marketing) communications
  • send you email notifications which you have specifically requested
  • deal with enquiries and complaints made by or about you relating to the website

We do not pass any of your personal information to outside organisations and/or individuals, except with your express consent.

6. Disclosures:

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose your personal information:

  • to the extent that we are required to do so by law
  • in connection with any legal proceedings or prospective legal proceedings
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

7. Security of your Personal Information:

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8. Postcode look-up tools

The website hosts a number of postcode look-up tools which you are welcome to use to find services by location. The website does not store any of the information you may input into these look-up tools.

9. General Enquiries Form

This form sends a non-secure free-text email to us and should therefore not be used for any confidential purpose.

It has a similar security level as sending an unsecured email message from your email application (e.g. Outlook Express). You are under no obligation to use this form. If you do not want to use it, please mail your comments and/or suggestions in writing to our postal address.

Please note: this form was removed from the ICB website in November 2023.

10. Health and Care Professionals Area Registration Form and ICB Intranet Registration Form

Health and care professionals working in Suffolk and north east Essex are welcome to apply for a Health and Care Professionals Area account, which will grant them access to gated pages within our Health and Care Professionals Area. All members of staff employed by the ICB are welcome to apply for an Intranet account which will grant them access to the ICB Intranet.

All applications will be reviewed by our Communications Team, who reserve the right to deny applications. We may contact you for more information using the details provided before granting access.

If you do not log in to your account within a period of six months you will receive an email notification to the email address associated with your account, prompting you to log in.

If you do not log in to your account within two weeks of receiving the notification, your account, and all personal information associated with your account, will be deleted.

We reserve the right to disable your account and remove your access to the Health and Care Professionals Area and/or ICB Intranet if we have reason to believe that your access presents a risk to or is detrimental to the ICB or wider health and care system.

11. Policy Amendments:

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

12. Your Rights:

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

13. Third Party Websites:

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

14. Updating Information:

Please let us know if the personal information which we hold about you needs to be corrected or updated. You can reach us on Our postal address can be found in section 15 of this policy.

15. Contact:

If you have any questions about this privacy policy or our treatment of your personal information, please write us at;

FAO: Data Protection Officer
NHS Suffolk and North East Essex Integrated Care Board
Aspen House
Stephenson Road
Severalls Business Park


16. Data Controller:

The data controller responsible in respect of the information collected on this website is Suffolk and North East Essex Integrated Care Board. Our data protection registration number is ZB340189.

Data Processor

The data processor for the information collected on this website is Fellowship Productions Ltd.  Their data protection registration number is ZA260483.

1. Introduction

Our website, (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of programme code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website. For example, if you are logged into your Health and Care Professionals account, or ICB Intranet account, you will remain logged in for the entirety of your session, meaning you will not have to log in multiple times while you are navigating the website. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

5.4 Social media buttons

On our website we have included buttons for Facebook, Twitter, LinkedIn, WhatsApp and Instagram to promote webpages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook, Twitter, LinkedIn, WhatsApp and Instagram. These buttons work using pieces of code coming from Facebook, Twitter, LinkedIn, WhatsApp and Instagram themselves. This code places cookies. These social media buttons also can store and process certain information, so a personalized advertisement can be shown to you.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Facebook, Twitter, LinkedIn, WhatsApp and Instagram are located in the United States.

6. Placed cookies

Please see below a list of placed cookies on the website along with their purpose and life expectancy.

Google Analytics

_ga_BGQDYP5R5B – Google Analytics – 2 years
_gat_gtag_UA_227244858_1 – Google Analytics – 1 min
_ga – Google Analytics – 2 years
_gid – Google Analytics – 1 day

Fellowship Custom Cookie

cookiepreference – Accept or Decline Google Analytics – 30 days

WordPress Essential

wordpress_logged_in_381b75c3865a8cd4d5af4c0056914150 – WordPress essential – Session only
wordpress_sec_381b75c3865a8cd4d5af4c0056914150 – WordPress essential – Session only
wordpress_test_cookie – WordPress essential – Session only
wp-settings-1 – WordPress essential – 1 year
wp-settings-time-1 – WordPress essential – 1 year

When you visit our website for the first time, we will show you a pop-up banner with a link to this Cookie Policy and a choice of either accepting or declining cookies. As soon as you click “Accept”, you consent to us using the categories of cookies and plug-ins described in this Cookie Policy. We will then show you the pop-up banner and ask you reconfirm your choice every 3 months.

If you choose to decline the cookies as outlined within the Cookie policy via the cookie pop-up banner, you consent to the use of essential operational cookies only.

Most browsers will allow you to disable or clear cookies entirely. You will still be able to move around the site as normal if you do decide to disable all cookies. However, some functionality, such as account access, will be unavailable.

8. Your rights with respect to personal data

You have the following rights with respect to your personal data:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.

Right of access: You have the right to access your personal data that is known to us.

Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.

If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.

Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.

Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).

9. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

FAO: Data Protection Officer
NHS Suffolk and North East Essex Integrated Care Board
Aspen House
Stephenson Road
Severalls Business Park


Page last modified: 27 November 2023
Next review due: 27 May 2024