Is it an emergency?
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in West Suffolk News
The Reynard Surgery in Red Lodge is celebrating being awarded an overall rating of “Good” by the Care Quality Commission (CQC) – the same rating as around 80% of GP practices in England.
The latest CQC inspection report highlights the high-quality care that patients are now receiving and notes that staff are happy and well supported in their roles in helping the local community keep physically and mentally well.
In September 2021 the practice was rated as “Requires Improvement” and in response the practice staff vowed to make the necessary changes – and in the last 12 months they have worked incredibly hard to turn things around.
The inspection report, published this month, points out that the practice is now providing care that keeps patients safe and protected and is effective for their health needs. Patients care needs are regularly reviewed and practice staff are knowledgeable and skilled in what they do, and they work in an environment noted for having a culture that drives safe and sustainable care.
Debbie Allen, Practice Manager at the Reynard Surgery, said: “It is certainly pleasing that we have been rated ‘good’ by the CQC and this could not have been achieved without the hard work of our staff and the continued support of our patients.
“Not only have we made the necessary changes that were highlighted by the CQC, but we have also made significant progress in expanding the health care team at the practice, which, considering the wider challenges in health care recruitment we are proud to have achieved.
“We have new roles in place including a Care Coordinator, a Paramedic and a Social Prescriber, all of whom augment the care offer, and enables patients to more speedily see the most appropriate health care professional for their needs.
“We are proud of what we have achieved over the last year and, despite the many challenges facing GP practices, we are determined to continue to remain an integral and positive part in the community so that people can live long and happy lives.”